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All unused items purchased from this website may be returned in the first 30 calendar days after purchase for the full refund, excluding any shipping and handling fees. Items that have already been used may be returned for exchange in the first 30 calendar days after purchase only if found defective.

If you received a wrong or defective item please contact us within 7 days from the date you receive your order. If found defective a replacement will be shipped immediately.

No refund or exchange will be issued without prior authorization. Please contact us before sending your item back. All products send back for return or exchange must be received by us within 14 calendar days from the date the return authorization is issued.

Returns should be addressed as follows:

Haida USA
Attn: Returns
26212 Dimension Dr. Ste. 130
Lake Forest, CA 92630

Please be aware that we cannot accept returns on the Haida items that have been filled with water unless they are shown to be defective during the manufacturing process.

All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. Products returned in unacceptable condition are subject to a 15% restocking fee.