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Store Policies


Please see our Returns page.

Payment Methods

We accept MasterCard, Visa, American Express, or Discover cards and PayPal. We do not accept check or COD orders on our web site at this time.

Sales Tax

Haida USA collects sales tax only on orders being shipped to an address within California. There is no tax collected for orders shipped outside of California.


All Prices shown on this website are in US Dollars (USD) and are subject to change without notice.

USA Shipping Information

We know how important it is to our customers to receive their merchandise within a reasonable amount of time. This is why we offer all kinds of shipping arrangements to meet our customers’ needs from FedEx Overnight to USPS First Class Mail Delivery.

All in-stock items are generally shipped within 24 to 48 hours. Orders made after 12:00 PM (Pacific Time) will be processed the next business day. No order will be processed during holidays. If there is a problem with your order you will receive an e-mail within one business day to advise you about the situation

Free shipping policy

Only orders with the shipping address in contiguous US are eligible for FREE ground shipping. Free shipping may not be available for some order. Free shipping availability is determined by the Shopping Cart during checkout.

Order placed with FREE shipping option will be delivered in 7 to 10 business days.

International Orders are not eligible for FREE shipping.

International Shipping Information

The delivery time frame for international orders is directly dependents upon the shipping method selected for the order. Haida USA offers USPS First Class Mail International, USPS Priority Mail International, USPS Express Mail International, FedEx International Economy shipping options based on the weight and size of the package being shipped.

Once the package arrives at your local customs it will be processed and delivered to you. Processing times at customs will vary, and we are unable to confirm how long customs processing may take.

On orders shipped outside the USA there may be local customs or duties. Please be aware that all countries have different procedures and fees for incoming packages. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. If you fail to pay local duties or taxes and your package is returned to us your shipping fee will not be refunded.


All our new equipment is covered by the Haida official 2 years international warranty. For more details please see the actual manufacturer's warranty enclosed with your product. 


While we make every effort to ensure the product information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed due to human or computer error. In the event item data is incorrect, such as listed with an incorrect price, inaccurate availability, or with incorrect information, Haida USA shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item.

We reserve the right to correct errors and/or update the content on our website at any time without notice.